Refund policy

We want you to be happy with your Tidewell order. If you're not, here's exactly
how we handle it.

30-DAY WINDOW
You have 30 days from the day your order is delivered to request a refund or a
replacement.

HOW TO START
Email support@tidewellhome.com with your order number and a short description
of the problem. A photo helps us sort it out faster, and we'll sometimes ask
for one.

WHAT HAPPENS NEXT
We reply within 2 business days. In most cases we'll issue a full refund or
send a replacement. We'll let you know whether the item needs to be sent back
before we process anything — often it doesn't.

REFUNDS
Approved refunds go to your original payment method within 5–10 business days.
Depending on your bank, it can take a few extra days to show on your statement.

DAMAGED OR WRONG ITEMS
If your order arrives damaged, or it isn't what you ordered, email us with a
photo within 30 days of delivery and we'll make it right at no cost to you.

ORDERS THAT HAVEN'T SHIPPED YET
Need to cancel? Email us as soon as you can. If the order hasn't left the
warehouse, we'll cancel it and refund you in full.

QUESTIONS
support@tidewellhome.com — we read every email.