Track your order

Every Tidewell order ships with tracking. Here's how to find yours, and what to expect along the way.

1. Your tracking number arrives by email

We email you a shipping confirmation as soon as your order leaves the warehouse — usually within 2 business days of ordering. That email contains your tracking number. If you don't see it, check your spam folder and search for Tidewell.

2. Track it here

Go to 17track.net, paste your tracking number, and hit search. We point you there because your parcel changes carriers on its way to you, and 17track reads all of them in one place.

3. Give it a few days before you worry

A tracking number is created when the shipping label is printed, not when the package starts moving. It's normal for tracking to show nothing for the first 3 to 5 days. It will start updating.

How long the whole thing takes

8 to 14 business days from the day you order. Our products ship directly from our manufacturing partner, which is how we keep the price where it is. We'd rather tell you that up front than surprise you on day six.

Still nothing?

If it's been more than 5 business days and you haven't received a shipping confirmation, or your tracking hasn't moved in over a week, email us at support@tidewellhome.com with your order number. We'll chase it down.